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Product Returns

RETURN AND REFUND POLICY

1)   Refund is only eligible for defected item purchased within 7 days ONLY. However, we will go through checks to ensure the defect is enough for refund purpose.

2)   Payment receipt is required for all return & exchange process.

3)   If the return tag is still attached and item is in an unwashed, unaltered and unworn condition,

returns will be accepted if delivered back within 7 days from arrival of package for local delivery.

Returns outside of these time frame will not be accepted.

In all fairness, do take note that Jasmina will be NOT liable for the return shipping fee.

4)  Items are one-to-one exchange for the same design and color. If the item is out of stock,

you can exchange the same design with different colors.

5)  If the preferred item is out of stock, you can either alternatively;

  •  Exchange with same value item,
  •  Exchange with lower value item (no refund for price difference),
  •  Exchange with higher value item (customer have to pay for the difference in prices).

6)  Refund process may take between 3-5 working days.

7)  Any exchange, return or refund from online purchases can only be initiated through emails sent to jasminacollection@gmail.com or whatsapp us +6018-2118380.

8) Items bought under SALE are not allowed to be exchanged/refund.

If you have received FAULTY/DEFECT item(s),

Jasmina should replace the item(s).

exchange and return policies apply/subject to stock availability